Help & information
Questions, answered with care.
Choosing a destination, using your fragrance oil, and how your order reaches you.
What is Hotel Feel?
Hotel Feel is an independent home-fragrance house. Each of our six fragrance oils is an original composition inspired by the atmosphere of a destination — Paris, Dubai, Lake Como, New York, Kyoto and London — so your home can feel like somewhere extraordinary.
Are your fragrances copies of hotel scents?
No. Every Hotel Feel fragrance is an original interpretation of a place and a mood — not a reproduction of any hotel’s signature scent.
Hotel Feel has no affiliation, endorsement or licence with any hotel or hotel group.
How do I choose the right fragrance?
Start with how you want the room to feel. Luminous florals suit living rooms and evenings; fresh, green notes suit mornings and kitchens; calm woods and tea suit bedrooms, bathrooms and quiet corners.
Our scent quiz matches you in six questions — or try all six at home with the Discovery Set.
What is in the Discovery Set?
All six destinations in 10 mL bottles, presented in a keepsake box. Live with each one in different rooms and at different hours, then choose your signature scent in the full 100 mL size.
Discovery Set customers receive 20% off their first eligible full-size fragrance.
Does Hotel Feel make a good gift?
The Discovery Set is designed for it: no need to guess their favourite — six destinations let them choose their own.
02 · Using your oil
The ritual at home.
Which diffusers can I use?
Hotel Feel fragrance oils are made for reed diffusers and ultrasonic (water-based) diffusers. Always follow your diffuser manufacturer’s instructions.
How much oil should I use?
Start soft and build gradually. In an ultrasonic diffuser, begin with a few drops in the water tank and add more until the room feels right.
For a softer atmosphere use less — for bedrooms and bathrooms — and a little more for open-plan spaces and entrance halls.
How long does a bottle last?
It depends on your diffuser, how often you use it and how generously you scent. Room size, airflow and heating all change how a fragrance behaves.
Is it safe around children and pets?
Used as directed, yes. Hotel Feel oils are for diffusing only — never apply to skin or ingest. Keep bottles out of reach of children and pets, and ventilate the room regularly.
If anyone in your home is pregnant, has asthma or is sensitive to fragrance, check with a medical professional first.
How should I store my fragrance oil?
Close the cap tightly and keep the bottle upright in a cool place, away from direct sunlight and heat. Concentrated oil can mark polished or painted surfaces, so wipe up any drops straight away.
Where do you ship?
We deliver to the United States, Ireland and across Europe. Choose your country from the selector at the top of the page to see prices in your currency.
Shipping options, costs and delivery estimates for your address are shown at checkout before you pay.
How do I track my order?
You’ll receive an order confirmation straight away, and a shipping confirmation with your tracking link as soon as your parcel is on its way. You can also follow your order from your account.
Will I pay customs or duties?
Any duties or import taxes for your destination are shown at checkout where they apply. If a carrier contacts you about charges, get in touch and we’ll help.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible with your order number and we’ll do our best to update or cancel it.
What is your returns policy?
For hygiene and safety reasons, opened fragrance oils can only be returned if they are faulty. Unopened items in their original packaging can be returned — the full conditions and timeframe are in our refund policy.
My order arrived damaged. What now?
We’re sorry — that shouldn’t happen. Contact us with your order number and a photo of the item and packaging, and we’ll arrange a replacement or refund. There’s no need to send a broken bottle back.
Still deciding?
We’re happy to help you choose.
Tell us about the room and the feeling you’re after, and we’ll point you to the destination composed for it.