Shipping policy

Shipping Policy

Last updated: September 2026

At Hotel Feel, every order is prepared with care so your next destination arrives exactly as it should.

Order Processing

Orders are typically processed within 1–3 business days after your order is confirmed.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information so you can follow its journey to you.

Please note that processing times may be slightly longer during major launches, promotional periods, holidays, or periods of unusually high demand.

Estimated Delivery

Our standard estimated delivery timeframe is:

8–12 business days after dispatch

Delivery times are estimates and may vary slightly depending on your location, local carrier operations, public holidays, weather conditions, customs processing, or other circumstances outside our control.

We recommend allowing additional time when ordering for a specific occasion, holiday, or gift.

International Fulfillment

To make Hotel Feel available to customers across different markets, we work with a network of international fulfillment and logistics partners.

As a result, orders may travel through multiple logistics facilities before reaching their final destination.

This allows us to offer our collection internationally while maintaining consistent product availability.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking details.

Please allow up to 48–72 hours for tracking information to begin updating after dispatch.

Tracking updates may occasionally pause while a shipment is transferred between logistics partners. This does not necessarily mean your package has stopped moving.

Multiple Packages

In some circumstances, items from the same order may be shipped separately.

If this happens, you may receive more than one tracking number, and packages may arrive on different days.

You will not be charged additional shipping fees because an order is delivered in multiple shipments.

Incorrect Shipping Information

Please carefully review your shipping details before completing your order.

If you notice an error, contact us as soon as possible.

We will always try to help, but once an order has entered the fulfillment process or has been dispatched, we may not be able to change the delivery address.

Hotel Feel cannot be responsible for deliveries affected by incorrect or incomplete shipping information provided at checkout.

Delayed Orders

Most orders arrive within the estimated delivery window, but occasional carrier or customs delays can occur.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact our customer care team with your order number and we’ll be happy to investigate.

Lost or Damaged Packages

If your order arrives damaged, or tracking indicates that your package may have been lost in transit, please contact us with:

Your order number
A description of the issue
Photographs of any damage, where applicable

We’ll review the situation and work with you toward an appropriate resolution.

Customs, Duties & Taxes

Depending on the destination, an international shipment may be subject to local customs procedures, import taxes, duties, or other charges.

Where applicable, these requirements are determined by local authorities and are outside Hotel Feel’s control.

Any charges not collected during checkout may be the responsibility of the recipient.

Holiday & Gifting Orders

Planning to give Hotel Feel as a gift?

Because delivery estimates can vary during busy periods, we recommend ordering well in advance of Christmas, birthdays, anniversaries, and other important occasions.