Terms of service

Terms of Service

Last updated: October 2026

Welcome to Hotel Feel.

These Terms of Service (“Terms”) govern your use of the Hotel Feel website, your purchase of products from us, and your use of any related services, subscriptions, promotions, bundles, accounts, or features made available through our store.

Throughout these Terms, “Hotel Feel,” “we,” “us,” and “our” refer to P&Z FORTIS BRAND LLC, a Delaware limited liability company operating the Hotel Feel brand.

By accessing our website, placing an order, creating an account, purchasing a subscription, or otherwise using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Our Business

Hotel Feel is operated by:

P&Z FORTIS BRAND LLC
254 Chapman Rd, Ste 208 #28436
Newark, Delaware 19702
United States

Email: info@hotelfeel.com

Website: hotelfeel.store

Hotel Feel offers home-fragrance products including fragrance oils, Discovery Sets, bundles, gift products, subscriptions, and related products and services.

Our ecommerce store is powered by Shopify and may use third-party service providers for payments, subscriptions, fulfilment, shipping, analytics, marketing, customer accounts, and other functionality.

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are not legally able to enter into such an agreement, you may only use the website with the involvement of a parent or legal guardian where permitted.

3. Product Information

We make reasonable efforts to ensure that product descriptions, fragrance notes, product sizes, images, pricing, ingredients, packaging information, and other details displayed on our website are accurate.

Fragrance perception is subjective and may vary from person to person.

Factors including room size, ventilation, temperature, diffuser type, diffuser settings, fragrance intensity, and personal sensitivity may affect how a fragrance is experienced.

Product photography is intended to represent our products as accurately as reasonably possible. However, slight differences in color, packaging, labels, presentation, or appearance may occur due to photography, lighting, device displays, manufacturing updates, or production batches.

4. Hotel-Inspired Fragrances

Hotel Feel is an independent home-fragrance brand.

Certain fragrances may be described as being inspired by the atmosphere, feeling, or hospitality associated with particular hotels or destinations.

Unless expressly stated otherwise:

Hotel Feel is not affiliated with, endorsed by, sponsored by, licensed by, or produced by any hotel or hospitality group referenced on our website.

Hotel names are used solely to communicate fragrance inspiration and atmosphere.

Hotel Feel products are not represented as official hotel fragrances, official hotel formulations, or products manufactured by the referenced hotels.

5. Orders

All orders are subject to acceptance, product availability, and successful payment authorization.

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where:

A product is unavailable
A pricing or technical error has occurred
Payment cannot be authorized
We reasonably suspect fraudulent activity
An order violates these Terms
An order cannot reasonably be fulfilled

If we cancel an order after payment has been collected, the relevant amount will be refunded.

6. Pricing

Prices are displayed in the currency shown on the website at the time of purchase.

We may change product prices at any time without prior notice.

Price changes will not normally affect orders already accepted by us, except in cases of obvious pricing, technical, or system errors.

Shipping fees, taxes, duties, and other charges may be shown separately at checkout where applicable.

7. Promotions and Discount Codes

From time to time, Hotel Feel may offer:

Promotional codes
Bundle pricing
Subscription discounts
Discovery Set incentives
Seasonal promotions
Gift offers
Limited-time offers

Unless otherwise stated:

Promotional offers cannot be combined
Discounts have no cash value
Promotions cannot be exchanged for cash
Discount codes may be limited to one use per customer
Certain products may be excluded
Promotional periods may have expiry dates

We reserve the right to modify, suspend, or withdraw promotions where permitted by law.

8. Discovery Set Offer

Purchasers of the Hotel Feel Discovery Set may receive a promotional benefit toward an eligible full-size fragrance.

Where advertised, the Discovery Set benefit is:

20% off the customer’s first eligible 100 mL Hotel Feel fragrance.

The offer may:

Be limited to one use per customer
Apply only to eligible 100 mL products
Exclude Discovery Sets, bundles, subscriptions, or other promotional products
Have an expiry period
Be non-transferable
Be non-combinable with other promotions

If the qualifying Discovery Set is returned and refunded, any associated promotional benefit may be cancelled.

9. Bundles

Hotel Feel may offer bundled purchases including:

The Duo

The Hotel Trio

The Grand Tour

and other collection offers.

Bundle pricing is conditional on purchasing the required number or combination of eligible products.

If part of a bundle is returned, any refund may be recalculated to reflect the value of the products retained and the bundle pricing originally applied.

Promotional bundle savings have no separate cash value.

10. Subscriptions

Eligible Hotel Feel products may be offered through recurring subscriptions.

Where advertised, eligible subscriptions may currently include a 15% recurring saving.

Available delivery frequencies may include:

Every 6 weeks
Every 8 weeks
Every 10 weeks
Every 12 weeks

By starting a subscription, you authorize Hotel Feel and its payment providers to charge your selected payment method automatically according to your chosen schedule until the subscription is cancelled.

Where supported, customers may be able to:

Change fragrance
Change delivery frequency
Skip an upcoming delivery
Pause a subscription
Update payment information
Cancel the subscription

Changes should be made before the next recurring order is processed.

Once an order has entered fulfilment, we may no longer be able to cancel or modify it.

Cancelling a subscription does not automatically cancel an order that has already been processed.

Any additional subscription terms displayed during checkout also apply.

11. Shipping and Delivery

Hotel Feel may use a network of fulfilment, logistics, and carrier partners to deliver customer orders.

Processing time may apply before an order is dispatched.

Our standard estimated delivery timeframe is generally:

8–12 business days after dispatch.

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Delivery may be affected by circumstances including:

Carrier delays
Customs procedures
Public holidays
Weather
High-volume periods
Incorrect address information
Events outside our reasonable control

Please review our separate Shipping Policy for further details.

12. Customs, Duties and Taxes

Orders may be subject to customs procedures, duties, import taxes, or other government charges depending on the destination.

Where these charges are not collected during checkout, they may be payable by the recipient.

Hotel Feel does not control charges imposed by customs authorities or other government agencies.

13. Returns and Refunds

Our voluntary return window is generally 7 days from delivery for eligible products.

Eligible products must normally be:

Unopened
Unused
Complete
In their original packaging
In resalable condition

Opened or used fragrance products are generally not eligible for voluntary return unless they are damaged, defective, leaking, or incorrect.

Please review our Returns & Refund Policy for full details.

Nothing in our Returns & Refund Policy or these Terms limits mandatory consumer rights that cannot legally be excluded.

14. Damaged, Defective or Incorrect Orders

If an item arrives damaged, defective, leaking, or incorrect, please contact:

info@hotelfeel.com

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging where relevant

We may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

15. Safe Product Use

Hotel Feel products must be used according to the directions provided and according to the instructions of any compatible fragrance device or diffuser.

Fragrance oils must not be ingested.

Keep concentrated fragrance oils out of reach of children and animals.

Avoid contact with eyes and other sensitive areas.

Customers are responsible for using products appropriately.

Any statement that a fragrance is suitable for homes with children or pets refers to appropriate use as directed and does not mean that concentrated fragrance oil should be accessible to children or animals.

16. Diffuser Compatibility

Customers are responsible for ensuring that fragrance oil is compatible with the diffuser or fragrance device being used.

Hotel Feel is not responsible for damage resulting from:

Use in an incompatible device
Failure to follow device instructions
Overfilling
Improper cleaning
Misuse
Improper storage

17. Intellectual Property

Unless otherwise stated, all Hotel Feel intellectual property is owned by or licensed to P&Z FORTIS BRAND LLC.

This includes, without limitation:

HOTEL FEEL branding
HF monogram
Logos
Product names
Packaging designs
Product descriptions
Website content
Graphics
Photography
Marketing materials
Written copy
Website design elements

You may not reproduce, distribute, sell, modify, exploit, or commercially use our intellectual property without prior written permission.

18. Acceptable Use

You may not use our website:

For illegal purposes
To commit or facilitate fraud
To distribute malicious code
To interfere with website security
To attempt unauthorized access
To impersonate another person
To collect customer information unlawfully
To violate intellectual-property rights
To interfere with other users’ use of the website

We may restrict or terminate access where reasonably necessary.

19. Customer Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activities carried out through your account unless those activities result from circumstances outside your reasonable control.

Please contact us if you believe your account has been compromised.

20. Third-Party Services

Hotel Feel may rely on third parties to provide services including:

Shopify
Payment processing
Shipping
Fulfilment
Subscription management
Bundle functionality
Analytics
Email marketing
Customer support
Advertising

Third-party services may be governed by their own terms and privacy policies.

Hotel Feel is not responsible for third-party websites or services outside our reasonable control.

21. Website Availability

We aim to provide reliable access to hotelfeel.store.

However, uninterrupted website availability cannot be guaranteed.

Access may occasionally be affected by:

Maintenance
Software updates
Platform outages
Security measures
Technical failures
Circumstances outside our reasonable control

22. Accuracy and Corrections

We reserve the right to correct errors, inaccuracies, or omissions relating to:

Product information
Pricing
Promotions
Availability
Shipping information
Website content

Where appropriate, we may update information without prior notice.

23. Limitation of Liability

To the maximum extent permitted by applicable law, P&Z FORTIS BRAND LLC and Hotel Feel will not be liable for indirect, incidental, special, consequential, or similar losses resulting from use of our website, services, or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits mandatory consumer rights that apply under relevant law.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless P&Z FORTIS BRAND LLC, Hotel Feel, and their service providers from claims or losses resulting from:

Your unlawful misuse of the website
Your violation of these Terms
Your infringement of another person’s rights

25. Privacy

Your use of Hotel Feel is also subject to our Privacy Policy.

Please review the Privacy Policy for information regarding how personal information is collected, used, stored, and disclosed.

26. Changes to These Terms

We may update these Terms from time to time.

The most recent version will be published on hotelfeel.store with an updated revision date.

Where required by law, material changes may be communicated separately.

27. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

28. Entire Agreement

These Terms, together with our:

Privacy Policy
Shipping Policy
Returns & Refund Policy
Subscription terms
Any additional policies displayed on the website

form the agreement governing your use of Hotel Feel and purchases from our store.

29. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

However, nothing in this provision removes any mandatory consumer protections or rights that may apply to customers under the laws of their country, state, or region of residence.